Privacy

Privacy policy

STRIPELESS TIGER cares deeply about your privacy. Therefore, we only process data that is necessary for (improving) our services and handle the information we have collected about you and your use of our services with great care. We never provide your data to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by STRIPELESS TIGER, a part of JVDM-ONLINE. The effective date of these terms is 22/11/2022, and the publication of a new version replaces the validity of all previous versions. This privacy policy describes the data we collect about you, how we use this data, and the conditions under which we may share this data with third parties. We also explain how we store your data, protect it from misuse, and outline your rights regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our customer service.

Data processing

Below you can find information on how we process your data, where we store it (or have it stored), the security techniques we use, and who has access to the data. The following parties/services have access to the data:

  • Delivery partners
  • Suppliers or repairers
  • Product support
  • Payment partners
  • IT service providers
  • The party that collects our reviews
  • Ordering
  • Delivery
  • Returns, warranty, and repairs
  • Contacting customer service
  • Business orders

We may also use your data for legitimate interests. In this case, we use your data to provide you with a personalized shopping experience. We use your data for:

  • Reviews and customer satisfaction surveys
  • Contacting customer service
  • Visiting the STRIPELESS TIGER website
  • Improving our webshops and services
  • Your account
  • Newsletters and emails
  • Promotions
  • Personal advice
  • Social media Security

Payment processors

For processing (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, place of residence, and payment details such as your bank account or credit card number. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and share (anonymized) data with third parties in that context. The aforementioned safeguards regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data for longer than allowed by legal deadlines.

Shipping and logistics

PostNL We use the services of PostNL to carry out deliveries. Therefore, we share your name, address, and place of residence with PostNL. PostNL only uses this information for the purpose of fulfilling the agreement. In case PostNL engages subcontractors, PostNL also provides your data to these parties.

DHL We use the services of DHL to carry out deliveries. Therefore, we share your name, address, and place of residence with DHL. DHL only uses this information for the purpose of fulfilling the agreement. In case DHL engages subcontractors, DHL also provides your data to these parties.

bpost We use the services of bpost to carry out deliveries. Therefore, we share your name, address, and place of residence with bpost. bpost only uses this information for the purpose of fulfilling the agreement. In case bpost engages subcontractors, bpost also provides your data to these parties.

External sales channels

We sell (part of) our products through the Bol.com platform. When you place an order through this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We handle your data confidentially and have implemented appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing / general purpose of processing

We use your data solely for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you have given us. We do not use your data for (targeted) marketing purposes. If you share your data with us and we use this data to contact you at a later time, other than at your request, we will explicitly ask for your consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or a statutory obligation.

Automatically collected data

Data automatically collected by our website is processed in order to further improve our services. This data (such as your IP address, web browser, and operating system) is not personal data.

Cooperation in tax and criminal investigations

In certain cases, STRIPELESS TIGER/JVDM-ONLINE may be obligated by law to share your data in connection with tax or criminal investigations by the authorities. In such a case, we are compelled to share your data, but we will oppose it within the limits provided by the law.

Retention periods

We will retain your data as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it as a request for erasure. In accordance with applicable administrative obligations, we are required to retain invoices with your (personal) data, so we will keep this data for as long as the relevant period requires. However, employees no longer have access to your client profile and the documents we have produced based on your assignment.

Your rights

Under the applicable Dutch and European legislation, you have certain rights as a data subject regarding the personal data processed by or on behalf of us. We will explain below what rights these are and how you can invoke them. In order to prevent abuse, we generally send copies and copies of your data only to your already known email address. In the event that you request the data to be sent to another email address or, for example, by mail, we will ask you to provide proper identification. We maintain an administration of handled requests, in the case of a request for erasure, we will maintain an anonymized record. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Right of access

You always have the right to access the data that we process or have processed and that relate to your person or can be traced back to you. You can request this from our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data under their control, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data that we (or third parties on our behalf) process and that are related to your person or can be traced back to you, corrected. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on record, stating that the data has been corrected.

Right to restriction of processing

You always have the right to restrict the processing of data that we (or third parties on our behalf) process and that are related to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on record, stating that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data that we (or third parties on our behalf) process and that are related to your person or can be traced back to you, transferred to another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or duplicates of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we will not be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of STRIPELESS TIGER/JVDM-ONLINE. If you object, we will immediately cease the processing of your data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or duplicates of the data we (or third parties on our behalf) process and subsequently cease the processing permanently. Additionally, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact customer service.

Cookies

Google Analytics Through our website, cookies are placed by the American company Google as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and track your movements on the internet in this way. Google uses this information to provide targeted advertisements (Adwords) and other Google services and products.

Third-party cookies If third-party software solutions use cookies, this will be stated in our cookie policy

Changes to the privacy statement

We reserve the right to change our privacy statement at any time. However, you will always find the most recent version on this page. If the new privacy statement has consequences for the way we process data already collected about you, we will notify you by email.

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